Human Moments

What is a Human Moments?

Well, there’s no one answer to that question - which is why we like to ask it so much.

Human Moments can be good or bad. They can be as simple as someone holding the elevator as you run to catch it or as compounding as a series of unforunate events. They could be an experience you had with our staff or a “feel good” moment you had outside our walls.

Sometimes its just remembering a significant moment while you wait for your car. (Our favorite so far came from a young child who shared that his “human moment” was “When I played basketball and took 2nd.”)

We would love to have you share your Human Moments with us. You’ll find the Human Moments boxes in the waiting rooms of each of our locations.

You'll find some of our favorite Human Moments below. If you'd like to share your thoughts with us electronically, email us your Human Moment to contactus@masterlube.com

August 2010
From Grand Ave:
~ “When I played basketball and took 2nd.” - Chamique R.
~ “Really nice and friendly service”
~ “The respect and excellent customer service when we pulled in. We were made to feel like family.” - Gregory P.
From Heights:
~ “They are good kids”
~ “I just wanted to say thanks so much for the continued great work and assistance. This is one of the greatest groups to work with regarding our car. People friendly, positive, knowledgeable, helpful, respectful to customers. A++. Thanks” - Carol & Kerry B.
~ “We had a great time with another customer using the coffeemaker thing.”
~ “A human moment for me is the crew at Heights MasterLube treating me with kindness and very informative while checking and servicing my car. The guys treated me like a Human. The cashier was very friendly and efficient.”
From King Ave:
~ “Customer Service here is always top notch. Me and my family only come here to do our service to our vehicle. All is appreciated! Thank you!”
From Broadwater Car Wash:
~ “Thanks Brett for taking the time to “buff out” the parking lot scrape on my yellow mustang! This place and all it’s employees are top notch all the time!” - Sandy M.

December 2010
From Grand Ave:
~ “You guys are great, I’ll keep coming back!!!” - Ryan R.
~ “Jason is a great employee! He was very thorough and worked with me on how I should service my car and gave suggestions to keep my old car going strong. Thank you for the great service!”
~ “MasterLube on Grand - What a great staff. Thanks a lot!” - Bob C.
From Heights:
~ “Observed your Heights manager extend his arm to an elderly lady walking with a cane to give her assistance to her car. Very gentlemanly”
~ “Attn Owner/Manager of Heights MasterLube. Adrian is the reason I came to this location. He has always given great, straight, honest advice and he truly is a godsend to your business. Please give him the “pat on the back” he deserves... Thank you for employing people like him.” - Brad F.
From Broadwater Car Wash:
~ “I love the service I got today. My truck looks amazing. Thank You” - Luke
From Downtown:
~ “Great service as always. Nice to have things handled. Super Staff” - Mick G.
~ “These young men and “woman” are polite as can be. It truly is one of my “luxuries” to have my car cleaned inside and out by your staff. Thanks so much.” - Judy J.
~ “You were right! It was a wonderful experience - and fast too. You can be sure we’ll be back” - D. J. (Culbertson, MT)

March 2011
From Grand Ave:
~ “Young lady that cleans windows and vacuums needs a raise. Good employee.” - Daryl A.
~ “Very professional and quick staff members.”
~ “Jason is a great employee and person. He deserves a raise.” - Torry V.
~ “Came in at 5 minutes to 6pm, closing time. Were not too pleased I’m sure - but they were great!! Good employees.”
~ “Thanks a lot! You guys are always good to deal with. Thats why I always bring my vehicle back!!” - June R.
From Heights:
~ “Everytime I get my car serviced here everyone always is very pleasant, helpful and courteous. Keep up the good work Heights MasterLube.” - Cindy K.
~ “You guys (& girls) rock - thanks.”
~ “I love coming to MasterLube. Everyone is so friendly and help me with things you really don’t even do. Thank you MasterLube in Heights” - Sara S.
~ “I hope you can pay for my clutch cuz your employee doesn’t know how to drive a manual.”
From Broadwater Car Wash:
~ “Everytime I bring my car in everyone always works together and they listen to my special needs pertaining to my vehicle. Always pleasant.

May 2011
From Grand Ave:
~ “Not exactly a human moment, but I think you should make your wifi available for customers to use while waiting.” - Tim J.
~ “Long time customer - thanks for accepting fleet (ARE) Love the coffee, thank you. Couldn’t get your WiFi guest access to work... FWIW... the team does a great job... seems like a very well run ship.” - Jim B.
~ “To each & every one of you! God Bless yo’ socks off! Thanks a million!!! for all you do.” - Gata H.
From Heights:
~ “Great service - thank you.”
~ “I always get great service and meet the nicest people here who do great work.”
From Downtown:
~ “Today, Mr. Mike Peltzer and Austin Williams helped an older couple out!! They broke down @ the corner of 4th & 27th and the two gentlemen ran out & pushed the car all the way to the Holiday Gas Station!! Good work guys!!”
~ “Great service, I go no place else!”
From King:
~ “These are the nicest young men. Glad to have them here!”
~ “Love the store - would recommend to anyone. Everyone had great fun with teammates & patrons. Fun group of people. Would tell everyone to come watch “Minny””cut a rug” dancin’” - Randy & Teri W.

June 2011
From Grand Ave:
~ “I don’t know if this is a “human moment” or not, but I came to MasterLube because I kept reading articles in the paper about the business philosophy of the owner, Bill Simmons, and the way he uses his business as not just an opportunity to provide a needed service to customers but also as a way to help his employees grow and achieve their goals. I wish we had more business owners and leaders like him in our community. Thanks Mr. Simmons.” - Heather N.
From Downtown:
~ “That Chad guy... is a great guy. He helped me push my car into a parking lot and then tested my battery for me. Thanks to him!”
From King:
~ “What is a car made out of?” - Dailey J.